Website Privacy Policy

Effective Date: July 6, 2026

Zamora Healthcare, LLC (“Zamora Healthcare,” “we,” “our,” or “us”) is committed to protecting the privacy and security of personal information collected through our website and online services. This Privacy Policy explains how we collect, use, and protect information when you visit www.ZamoraHealthcare.com or communicate with us electronically. This Privacy Policy applies to website visitors and prospective patients. If you become a patient of Zamora Healthcare, LLC, your Protected Health Information (PHI) is additionally protected under HIPAA and our Notice of Privacy Practices.

Information You Provide

You may voluntarily provide information when you:

  • Contact our practice

  • Request information about services

  • Request assistance with scheduling

  • Communicate with our office

Information may include:

  • Name

  • Email address

  • Phone number

  • General reason for contacting the practice

  • Insurance information if voluntarily provided

Please do not submit detailed psychiatric history, medication information, Social Security numbers, or urgent medical concerns through website forms or email.

Information Collected Automatically

When you visit our website, we may collect:

  • Internet Protocol (IP) address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of access

  • Website usage information

This information may be used to improve website functionality, security, and user experience.

How We Use Information

We may use information collected through our website to:

  • Respond to general inquiries

  • Provide information about our services

  • Direct prospective patients to our scheduling platform

  • Improve website functionality

  • Maintain website security

  • Comply with legal obligations

Scheduling Through Headway

Zamora Healthcare, LLC uses Headway as its scheduling and administrative platform. All patient appointments, including in-person and telepsychiatry appointments, are scheduled through Headway.

Headway may assist with:

  • Patient registration

  • Appointment scheduling

  • Insurance verification

  • Billing administration

  • Payment processing

  • Telehealth technology services

Information submitted through Headway is subject to Headway’s privacy practices and terms of use.

Patients may schedule appointments through:

https://care.headway.co/providers/michael-de-guzman

HIPAA Protected Health Information

Once you become a patient of Zamora Healthcare, LLC, your medical information is protected under HIPAA. Our HIPAA Notice of Privacy Practices explains how your Protected Health Information may be used and disclosed. Submitting information through our website before establishing care does not automatically create a provider-patient relationship.

Email Communication

Email communication is not guaranteed to be secure.

Please do not use email for:

  • Psychiatric emergencies

  • Medication emergencies

  • Urgent clinical concerns

  • Sensitive medical information unless specifically instructed

Established patients should use approved secure communication methods.

Telepsychiatry

Zamora Healthcare, LLC provides telepsychiatry services to eligible adult patients located in New Jersey. Telepsychiatry services may be facilitated through Headway. Patients must complete required telehealth consent documentation before receiving telepsychiatry services.

Cookies and Analytics

Our website may use cookies or similar technologies to improve website performance and understand website usage. You may adjust cookie settings through your browser.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no electronic system can guarantee complete security.

Adult Patients Only

Zamora Healthcare, LLC provides psychiatric services exclusively to adults age 18 and older. Our website and services are not intended for minors.

Mental Health Emergencies

This website is not monitored continuously and should not be used for emergencies.

If you are experiencing:

  • Thoughts of suicide

  • Thoughts of harming another person

  • A psychiatric crisis

  • A medical emergency

Call: 911 or 988 Suicide & Crisis Lifeline

You may also go to the nearest emergency department.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Zamora Healthcare, LLC ("Zamora Healthcare") is committed to protecting the privacy and confidentiality of your Protected Health Information ("PHI") in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable New Jersey laws.

This Notice explains how we may use and disclose your health information and describes your rights regarding your medical information.

Obtaining This Notice

Patients of Zamora Healthcare, LLC will receive access to required HIPAA privacy information during the patient onboarding process. HIPAA-related forms, acknowledgments, and required administrative documentation may be completed electronically through Headway, our scheduling and administrative platform. Patients may request a copy of this Notice of Privacy Practices at any time.

Headway Platform

Zamora Healthcare, LLC uses Headway for certain administrative services, including:

  • Patient onboarding

  • Appointment scheduling

  • Insurance-related administrative processes

  • Billing administration

  • Telehealth technology services

Headway may assist with collection and management of certain patient information according to applicable agreements and its own privacy practices. Clinical care, including psychiatric evaluation, diagnosis, treatment planning, medication management, and psychotherapy services, is provided by Zamora Healthcare, LLC.

Your Privacy Rights

You have rights regarding your Protected Health Information, including the right to:

  • Request access to your medical records;

  • Request corrections to your records;

  • Request confidential communications;

  • Request restrictions on certain disclosures;

  • Receive information regarding certain disclosures;

  • Receive a copy of this Notice.

Medical Disclaimer

Effective Date: July 6, 2026

The information provided on the Zamora Healthcare, LLC website (www.ZamoraHealthcare.com) is intended for general educational and informational purposes only. This website does not provide medical advice, diagnosis, or treatment recommendations for any individual.

No Medical Advice

Information presented on this website should not be used as a substitute for professional psychiatric care. Every person's mental health needs are unique. Treatment decisions should only be made after evaluation and discussion with a qualified healthcare provider.

You should not:

  • Start, stop, or change medications based solely on website information;

  • Delay seeking professional medical advice because of information found on this website;

  • Use website content as a substitute for emergency psychiatric care.

No Provider-Patient Relationship

Use of this website, submitting a contact form, sending an email, or viewing website content does not establish a provider-patient relationship with Zamora Healthcare, LLC.

A treatment relationship begins only after:

  • Completion of required patient onboarding documentation;

  • Acceptance as a patient;

  • Completion of an initial psychiatric evaluation with Michael de Guzman, PMHNP-BC.

Treatment Outcomes

Psychiatric treatment outcomes vary between individuals. Zamora Healthcare, LLC does not guarantee specific results from treatment.

Medication Information

Information about psychiatric medications is provided for educational purposes only. Medication decisions are individualized and based on clinical evaluation, medical history, risks, benefits, and professional judgment. Never change or discontinue medication without consulting your healthcare provider.

Emergencies

Zamora Healthcare, LLC is an outpatient psychiatric practice and does not provide emergency psychiatric services. This website is not monitored continuously.

If you are experiencing:

  • Thoughts of suicide;

  • Thoughts of harming yourself or others;

  • A psychiatric crisis;

  • A medical emergency;

please:

  • Call 911;

  • Go to the nearest emergency department; or

  • Call or text 988 Suicide & Crisis Lifeline.

Adult Patients Only

Zamora Healthcare, LLC provides psychiatric services exclusively to adults age 18 and older.

Telepsychiatry Notice & Technology Policy

Effective Date: July 6, 2026

Zamora Healthcare, LLC provides telepsychiatry services to eligible adult patients located in New Jersey. Telepsychiatry allows psychiatric evaluation, medication management, psychotherapy, and follow-up care through secure audio and video technology.

Telehealth Consent

Patients receiving telepsychiatry services through Zamora Healthcare, LLC will complete required telehealth consent documentation through Headway during the patient onboarding process.

The Headway consent process provides information regarding:

  • The nature of telehealth services;

  • Benefits and limitations;

  • Privacy considerations;

  • Patient responsibilities;

  • Technology requirements.

Scheduling

All appointments, including telepsychiatry visits, are scheduled through Headway.

Scheduling: https://care.headway.co/providers/michael-de-guzman

Patient Requirements

Patients participating in telepsychiatry appointments should:

  • Be physically located in New Jersey at the time of the appointment;

  • Participate from a private location whenever possible;

  • Use a device capable of audio and video communication;

  • Maintain a reliable internet connection;

  • Avoid participating while driving or engaging in unsafe activities.

Privacy Considerations

Zamora Healthcare, LLC uses technology platforms designed to support patient privacy. Patients should understand that no electronic communication system can guarantee complete security.

Patients are encouraged to:

  • Use private spaces;

  • Protect their devices;

  • Avoid public locations when discussing sensitive health information.

Emergencies

Telepsychiatry is not intended for emergency psychiatric care.

If you are experiencing an emergency:

  • Call 911;

  • Go to the nearest emergency department; or

  • Call or text 988.

Clinical Care

While Headway provides administrative and technology support, psychiatric evaluation, diagnosis, treatment decisions, medication management, and psychotherapy are provided by:

Michael de Guzman, PMHNP-BC
Zamora Healthcare, LLC

Financial Policy

Effective Date: July 6, 2026

Thank you for choosing Zamora Healthcare, LLC for your psychiatric care. This Financial Policy explains patient financial responsibilities, insurance procedures, and payment expectations.

Scheduling and Administrative Services

Zamora Healthcare, LLC uses Headway as its scheduling and administrative platform.

All appointments, including:

  • Initial psychiatric evaluations;

  • Medication management visits;

  • Psychotherapy appointments;

  • In-person appointments;

  • Telepsychiatry appointments;

must be scheduled through Headway.

Patients may schedule appointments through: https://care.headway.co/providers/michael-de-guzman

Insurance-Based Care

Zamora Healthcare, LLC accepts certain insurance plans through Headway.

Headway may assist with:

  • Insurance eligibility verification;

  • Claim submission;

  • Patient responsibility calculations;

  • Billing administration;

  • Payment processing.

Insurance coverage is determined by your insurance company and is subject to your individual plan benefits. Verification of insurance benefits does not guarantee payment.

Patients are responsible for understanding:

  • Copayments;

  • Deductibles;

  • Coinsurance;

  • Coverage limitations;

  • Out-of-pocket expenses.

Any balance not covered by insurance remains the patient's responsibility.

Self-Pay Patients

Patients who choose not to use insurance or who are not covered by participating insurance plans may receive services under a self-pay arrangement. Self-pay rates and payment expectations will be provided through Headway during the scheduling and onboarding process.

Payment Responsibility

Patients are responsible for:

  • Providing accurate insurance information;

  • Maintaining current payment information through Headway;

  • Paying applicable copayments, deductibles, coinsurance, and balances;

  • Updating insurance information when changes occur.

Insurance Changes

Patients must notify Headway and Zamora Healthcare, LLC of changes to:

  • Insurance coverage;

  • Address;

  • Contact information;

  • Payment information.

Failure to provide updated information may result in patient responsibility for charges.

Prescriptions and Additional Services

Patients are responsible for costs associated with:

  • Prescription medications;

  • Laboratory testing;

  • Medical consultations;

  • Services not covered by insurance.

Medication decisions are based on clinical judgment and applicable standards of care.

Clinical Questions

Financial questions related to insurance claims, billing, or payments may be directed through Headway. Clinical questions should be addressed through approved patient communication methods.

Cancellation, Rescheduling & No-Show Policy

Effective Date: July 6, 2026

At Zamora Healthcare, LLC, appointment times are reserved specifically for each patient. Consistent attendance helps support continuity and effectiveness of psychiatric care.

Appointment Scheduling

All appointments are scheduled through Headway. Patients are responsible for managing appointments through their Headway account.

Scheduling: https://care.headway.co/providers/michael-de-guzman

Cancellation and Rescheduling

Patients should provide as much advance notice as possible when they need to cancel or reschedule an appointment. Appointments may be managed through Headway according to the options available through the platform.

Missed Appointments

A missed appointment ("no-show") occurs when a patient:

  • Does not attend a scheduled appointment;

  • Does not cancel or reschedule before the appointment;

  • Is unavailable at the scheduled appointment time.

Repeated missed appointments may interfere with continuity of care and may result in review of continued treatment.

Late Arrivals

Patients who arrive late may receive a shortened appointment depending on clinical needs and provider availability. Repeated late arrivals may affect the ability to provide appropriate care.

Fees

Any applicable cancellation or missed appointment fees will be communicated through Headway and may depend on insurance requirements and payment arrangements.

Emergencies

This policy does not apply to emergencies.

If you are experiencing:

  • Suicidal thoughts;

  • Thoughts of harming others;

  • A psychiatric emergency;

  • A medical emergency;

please call: 911 or 988 Suicide & Crisis Lifeline

Do not wait for a scheduled appointment during an emergency.

Good Faith Estimate & No Surprises Act Notice

Effective Date: July 6, 2026

Federal law requires healthcare providers to provide certain information regarding expected costs for healthcare services.

Your Right to Receive a Good Faith Estimate

Under the No Surprises Act, uninsured and self-pay patients may request a Good Faith Estimate of expected healthcare costs. The estimate is based on information available at the time it is prepared.

Insurance Patients

If you use insurance, your final cost may vary depending on:

  • Insurance coverage;

  • Deductible status;

  • Copayment requirements;

  • Coinsurance;

  • Coverage limitations.

Insurance claims and billing administration may be processed through Headway.

Self-Pay Patients

Patients paying directly for services may request information regarding expected charges before receiving care. Actual costs may vary if treatment needs change or additional services become necessary.

Receiving Your Estimate

Good Faith Estimates may be provided during the Headway scheduling and onboarding process. Patients should review expected costs before receiving services.

Dispute Rights

If you receive a bill substantially higher than your Good Faith Estimate, you may have rights under federal law to dispute the charge. Additional information regarding patient protections is available through federal resources.

Electronic Communication Consent Policy

Effective Date: July 6, 2026

Zamora Healthcare, LLC uses electronic communication methods to support administrative coordination and patient care.

Electronic communication may include:

  • Email;

  • Text messaging;

  • Patient portal messaging;

  • Appointment reminders;

  • Administrative notifications.

Patient Communication Platform

Zamora Healthcare, LLC uses Headway as its scheduling and administrative platform. Patients should use Headway or other designated secure communication methods for matters related to appointments, billing, and clinical care whenever available.

Privacy and Security Considerations

Electronic communications may carry privacy risks. While reasonable safeguards are used, Zamora Healthcare, LLC cannot guarantee that electronic communications are completely secure.

Patients should understand that:

  • Email may not be encrypted;

  • Text messages may be viewed by others with access to a device;

  • Electronic communication may not be monitored continuously.

Appropriate Use of Electronic Communication

Electronic communication should not be used for:

  • Psychiatric emergencies;

  • Suicidal thoughts;

  • Immediate safety concerns;

  • Urgent medication concerns requiring immediate attention.

Patient Responsibilities

Patients agree to:

  • Maintain accurate contact information;

  • Protect access to their electronic devices and accounts;

  • Notify Zamora Healthcare, LLC of changes to contact information;

  • Use appropriate communication channels for their needs.

Emergency Communication

Zamora Healthcare, LLC is not an emergency service.

If you are experiencing an emergency:

Call: 911 or 988 Suicide & Crisis Lifeline or go to the nearest emergency department.

Consent

By providing contact information and choosing to communicate electronically, patients acknowledge the potential risks of electronic communication and consent to receive appropriate administrative communications from Zamora Healthcare, LLC and its designated technology partners. Patients may request alternative communication methods where appropriate.

Website Accessibility Statement

Effective Date: July 6, 2026

Zamora Healthcare, LLC is committed to providing an accessible and user-friendly website experience for all individuals, including individuals with disabilities. We strive to make our website content accessible and to provide reasonable assistance when needed.

Accessibility Assistance

If you experience difficulty accessing information on our website or need assistance obtaining information in an alternative format, please contact us. We will make reasonable efforts to assist you.

Social Media Policy

Effective Date: July 6, 2026

Zamora Healthcare, LLC may use social media platforms to share general educational information, practice updates, and mental health resources.

No Medical Advice

Information shared through social media is intended for general educational purposes only.

Social media content does not constitute:

  • Medical advice;

  • Psychiatric evaluation;

  • Diagnosis;

  • Treatment recommendations.

No Provider-Patient Relationship

Following, liking, commenting on, or interacting with Zamora Healthcare, LLC social media accounts does not establish a provider-patient relationship.

Patient Privacy

To protect patient confidentiality, Zamora Healthcare, LLC cannot confirm or acknowledge whether an individual is a patient.

Patients should not share:

  • Personal health information;

  • Medication information;

  • Treatment details;

  • Private medical concerns;

through public comments or social media messages.

Clinical Communication

Social media should not be used for:

  • Appointment scheduling;

  • Medication refill requests;

  • Medical questions;

  • Sharing confidential health information;

  • Emergency concerns.

Patients should use Headway or approved communication methods.

Reviews and Online Feedback

Patients should consider their privacy before posting reviews or comments about Zamora Healthcare, LLC. Public reviews may reveal a person's relationship with a healthcare provider.

Social Media Monitoring

Social media accounts are not monitored continuously and should not be used for urgent communication.

Emergencies

If you are experiencing a mental health crisis:

  • Call 911;

  • Go to the nearest emergency department;

  • Call or text 988 Suicide & Crisis Lifeline.